Help Centre

How can we help?

Search articles or browse by category below.

🚀

Getting Started

4 articles
Quick Start: Create Your First Animated Captions in After Effects Captyne System Requirements: After Effects Versions, OS, GPU and Disk Space How to Install Captyne on Mac (Apple Silicon) How to Install Captyne on Windows (SmartScreen and Chrome Warnings Explained)
🎙️

Transcription

6 articles
How to Import SRT or VTT Captions into After Effects with Captyne Offline Transcription GPU Requirements (and the "no kernel image is available" Error) Offline vs Cloud: Which Transcription Provider Should You Use? How to Get More Accurate Transcriptions (Language, Speakers and Audio Tips) Review Transcript: Listen Word by Word and Fix Mistakes Before You Generate See all 6 articles →
🎨

Presets & Styling

8 articles
How to Create Your Own Caption Preset in After Effects How to Import, Export and Share Caption Presets How to Build a Marker-Driven Caption Preset With Word-Tracking Effects (Gradient, Light Sweep and More) How to Build a Multi-Style Caption Preset: Extra Styles, Strokes and Capitalisation How to Use Animation Composer Presets in Your Caption Presets (Mister Horse + Captyne) See all 8 articles →
✏️

Editing Captions

8 articles
How to Make Stacked Caption Blocks in After Effects (With AI Stacking) Editing Captions Before You Generate: Merge, Split, Delete and Rename Words How to Adjust Caption Timing and Layout After Generating How to Highlight Key Words in Your Captions (Emphasis Styles and AI Decide) Word-by-Word Captions: Reveal Modes Explained See all 8 articles →
💳

Account & Billing

2 articles
How Managed API Transcription Minutes Work How to Update Captyne to the Latest Version
🔧

Troubleshooting

2 articles
Captyne Not Showing in Window → Extensions? Here's How to Fix It Connection Errors Behind a VPN or Proxy: Captyne Network Settings

Still need help?

Can't find what you're looking for? Our support team typically responds within 24–48 hours.

Login to Submit a Ticket